Support Engineer

Level 2-3 Support Engineer

Troppus IT & Management is a fast growing managed services provider. We are looking for a ‘switched on’ Support Engineer with proven experience supporting Microsoft Windows environments. The position offers a challenging role in a dynamic and friendly team environment. The successful candidate will be working with a team of support engineers to provide proactive desktop and server support for all sized business customers.


Essential Skills:

  • Minimum 3 years industry experience as a Support Engineer
  • Excellent communications and customer service skills
  • Ability to work effectively in a team environment
  • Experience configuring and administering MS Windows Servers
  • Experience configuring and administering MS Exchange Servers
  • Experience implementing virtualisation solutions
  • Self motivated and able to work quickly and efficiently without supervision
  • Organisational skills and ability to mentor and lead a support team
  • Strong work ethics, initiative and troubleshooting skills
  • Drivers License
  • Microsoft Certified Solutions Expert or equivalent


Desirable Criteria:

Experience configuring and administering:

  • common SME routers & firewalls
  • Cisco switches and routers
  • Symantec Endpoint Protection and Backup Exec
  • StorageCraft ShadowProtect
  • Trend Micro Worry Free Business Security
  • Citrix


Responsibilities include but will not be limited to:

  • Configure, support & provide administration service in the areas of hardware, software & networking
  • Manage and mentor Junior Support Engineers
  • Manage projects (new deployments, migrations and upgrades)
  • Implementing & maintaining backup and disaster recovery solutions
  • Providing on-site & remote IT & Communications support to clients


The remuneration package will be negotiated based on your relevant skills and experience. Troppus IT & Management takes pride in providing a high quality of service to our customers and also looking after our employees who make our business so successful. If you are interested in a long term career with potential to develop and grow with the business and are available to start immediately, then do not hesitate to apply now.



All applications with CV’s must be received by email to Short-listing and interviews for this position begin immediately.

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