Level 3 Senior Systems Engineer

Full-time

Troppus IT & Management is a fast-growing managed services provider located in East Victoria Park. We are looking for a ‘switched on’ Level 3 Senior Systems Engineer with proven experience supporting Microsoft Windows environments.

The position offers a challenging role in a dynamic and friendly team environment. The successful candidate will be working with a team of support engineers to provide proactive desktop and server support for a range of business customers across multiple industries.

CORE RESPONSIBILITIES

  • Provide consulting services to customers
  • Assist with any escalated engineering tickets
  • Plan and execute high level project works from inception to completion
  • Manage/assist with projects (new deployments, migrations and upgrades)
  • Subject matter expert on core areas of business whilst maintaining broad knowledge of other
  • technology stacks
  • Providing on-site & remote IT & Communications support to clients
  • Assist with helpdesk phone support as a final escalation and as required
  • Assist with site installations as required
  • Contact for customers via phone support
  • Setup and configuration of computers and peripheral equipment
  • Maintain the office workplace and equipment
  • Prepare devices for deployment
  • Backup and dashboard monitoring and maintenance
  • Assist with pickups and deliveries
  • Assist, train and mentor other staff members as required
  • Travel to work directly at client site locations from time to time (including regional, national and
  • international)
  • Document client network information and procedures
  • Maintain suitable and timely logs and documentation for all hours and work done
  • Any other task or activity requested for which the incumbent has the skills and knowledge

DESIRED EXPERIENCE, SKILLS AND QUALIFICTIONS

  • Advanced networking certification
  • ConnectWise PSA
  • Nable RMM

EXPERIENCE, SKILLS AND QUALIFICTIONS:

  • Minimum 4 years industry experience as a Level 3 Systems Engineer
  • Microsoft Certified Solutions Expert or equivalent
  • Experience configuring and administering MS Windows Servers
  • Experience configuring and administering MS Exchange Servers
  • Experience configuring and administering Azure solutions
  • Experience configuring and administering Microsoft 365 solutions
  • Experience implementing virtualisation solutions
  • Experience configuring and administering managed switches and routers & firewalls
  • Experience in configuring and administering backup and disaster recovery solutions
  • Experience in managing cloud hosted infrastructure (AWS/Azure)
  • Experience in managing co location and data centre infrastructure
  • Experience in advanced security solutions
  • SD-WAN Technology
  • PSA and RMM experience
  • Self-motivated and able to work quickly and efficiently without supervision
  • Strong work ethics, initiative and troubleshooting skills
  • Excellent communication skills at all levels
  • The ability to be a productive and collaborative team member
  • The ability to mentor junior team member
  • Strong organisational, time management and planning skills
  • Current C Class Driver’s Licence
  • Any certifications or vaccinations required for Client site visits
  • Acceptable National Police Clearance

The remuneration package will be negotiated based on your relevant skills and experience.

Troppus IT & Management takes pride in providing a high quality of service to our customers and also looking after our employees who make our business so successful.

If you are interested in a long term career with the potential to develop and grow with the business and are available to start immediately, then do not hesitate to apply now.

Short-listing and interviews for this position begin immediately.

NOTE: No unsolicited recruitment agent contact, please. Troppus IT & Management will not accept any unsolicited resumes from recruitment agencies and will not pay any fees relating to unsolicited resumes.

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