Level 1/2 Support Engineer


Troppus IT & Management is a fast-growing managed services provider located in East Victoria Park. We are looking for a ‘switched on’ Level 1/2 Support Engineer with proven experience supporting Microsoft Windows environments.

The position offers a challenging role in a dynamic and friendly team environment. The successful candidate will be working with a team of support engineers to provide proactive desktop and server support for a range of business customers across multiple industries.

Essential Criteria:

  • Minimum 2 years industry experience as a Level 1/2 Support Engineer.
  • Excellent communications and customer service skills.
  • Microsoft Certifications.
  • Ability to work effectively in a team environment.
  • Experience configuring and administering MS Windows Desktops.
  • Experience configuring and administering MS Office 365 solutions.
  • Experience configuring and administering common Antivirus and Antimalware Solutions.
  • Self-motivated and able to work quickly and efficiently without supervision.
  • Organisational skills.
  • Strong work ethics, initiative and troubleshooting skills.

Desirable Criteria:

Experience configuring and administering:

  • Standard SME routers & firewalls.
  • SD-WAN Technology.
  • Common Antivirus and Antimalware Solutions.
  • Backup and DR Solutions.
  • ConnectWise.
  • SolarWinds.
  • Cisco CCNP.

Responsibilities include but will not be limited to:

  • Configure, support & provide administration service in the areas of hardware, software & networking.
  • Manage and assist with projects (new deployments, migrations and upgrades).
  • Monitoring & maintaining backup and disaster recovery solutions.
  • Providing on-site & remote IT & Communications support to clients.

The remuneration package will be negotiated based on your relevant skills and experience.

Troppus IT & Management takes pride in providing a high quality of service to our customers and also looking after our employees who make If you are interested in a long term career with the potential to develop and grow with the business and are available to start immediately, then do not hesitate to apply now.

Short-listing and interviews for this position begin immediately.

NOTE: No unsolicited recruitment agent contact, please. Troppus IT & Management will not accept any unsolicited resumes from recruitment agencies and will not pay any fees relating to unsolicited resumes.