Troppus IT & Management Standard Terms and Conditions of Engagement
These terms and conditions shall govern the services provided by Troppus IT & Management as outlined in the Engagement letter and SLA executed by the Client and Troppus IT & Management as to which these Terms are attached. These Terms, together with the SLA, constitute the entire understanding and engagement between the Client and Troppus IT & Management concerning the Services described in the SLA, and superseded all prior oral and written communications, and may be amended, modified or changed only in writing when signed by both parties. If there is a conflict between these Terms and the terms of any SLA, these Terms shall govern.
Our Fees will be based on the assumptions, representations or information supplied by you and are dependent upon the timely and effective completion of your responsibilities, the accuracy and completeness of assumptions and timely decisions and approvals by your management. Troppus IT & Management will not be responsible for any delays, additional costs, or other liabilities caused by or associated with any deficiencies in your responsibilities and assumptions. All fees are exclusive of GST. Each of our consultants and support staff maintain time records. All-time records are reviewed carefully before the client is invoiced to be sure that any inefficiencies on our part are not charged to the client.
Payment Of Fees
Disbursements / Incidental Expenses
Troppus IT & Management shall attempt to comply with the Client’s request for specific individuals. However, Troppus IT & Management shall be responsible for assigning and re-assigning its personnel, as appropriate, to perform services.
With respect to this engagement and any information supplied in connection with this engagement and designated by the disclosing party as confidential, Troppus IT & Management agrees to
- protect the confidential information in a reasonable and appropriate manner or in accordance with applicable professional standards,
- use confidential information only to perform its obligations under this engagement, and
- reproduce confidential information only as required to perform its obligations under this engagement.